PRINT QUESTIONS
HOW ARE YOUR PRINTS MADE?
All prints are giclee printed on Moab Entrada Rag Natural paper, 290 gsm. Moab Entrada is an archival paper for beautiful long lasting prints. The word giclee is a French term meaning to spray or squirt with ink. The inks are archival certified and if treated properly, will last a lifetime.
ARE THE COLORS ACCURATE?
Please note that color varies both on screen and in printed form due to different color monitors and printers. Color is represented as accurately as possible. Please check colors on multiple screens if you are concerned about color variations.
DO YOU OFFER FRAMING?
We do not offer framing but here are some recommendations: Framebridge and Simply Framed.
SHIPPING QUESTIONS
HOW LONG WILL IT TAKE TO RECEIVE MY PRINTS?
All prints are printed to order. Turn around time is 2-3 weeks. Shipping may take longer depending on the time of the year and the size of the order.
HOW ARE THE PRINTS PACKAGED?
Prints 11x14 and smaller will ship flat. Prints larger than 11x14 are rolled and shipped in tubes.
WHAT CARRIER DO YOU USE?
Artwork will ship via USPS Priority or UPS Ground.
DO YOU SHIP INTERNATIONALLY?
At this time, we only ship within the United States.
RETURNS AND EXCHANGES
WHAT IS YOUR RETURN POLICY?
All sales are final. We have a non-returnable and non-refundable policy.
WHAT IF MY PRINT ARRIVES DAMAGED?
We will do our best to make sure everything arrives safe and sound. However, occasionally things do happen in transit and we deal with this on a case-by-case basis. If your order was damaged in transit, please contact us directly at fethraprints@gmail.com.
Didn't find what you were looking for? Feel free to contact us at any time!